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Why We're Different
Exchange New Car Sales is authorized to sell under the AAFES/NEXCOM - Exchange New Car Sales Program and operates in 30 countries in over 100 offices in North America, Central America, Europe, the Middle East and Asia. Crucial in this business is the ability to bring “the showroom” to our customers, no matter where they are. Through our commitment to and investment in the very latest computer and telecommunications technology, Exchange New Car Sales is able to do just that.
Our technology platform gives prospective buyers instant access to specifications on every make and model we offer, as well as fully disclosed pricing information. Armed with the necessary facts and figures, buyers can make fully informed purchase decisions.
Our online connections to manufacturers and financial institutions allow our consultants worldwide to track the status of any vehicle anywhere in the production process with a simple keystroke. In addition, our customers can track their orders by logging on to our web site where we make all of that information available.
Innovation is Our Hallmark
The automobile industry has undergone a revolution in the last decade in its relationship with consumers. Today’s consumers have more choices than ever; not only in terms of makes and models, but also in terms of financing options, leasing options, competitive rebate programs, and interest rates. And, the Internet has made it possible for consumers to have instant access to pricing information online in their own homes.
Exchange New Car Sales and its parent company Overseas Military Sales Group, has a proud history of being one step ahead of the rest of the industry, and consequently has been on the cutting-edge of technology since first opening our doors in 1937. This important distinction has enabled us to respond immediately to changes in the marketplace.
Several Exchange New Car Sales initiatives have now become standard in the industry. For example, more than 25 years ago, we introduced the no-negotiation, set-value pricing. We made high quality service our trademark, from ordering a new vehicle to delivering it. We also introduced the only “Lemon Law Protection” in the overseas automotive market.
And, it was Exchange New Car Sales that first took vehicles out of the showroom and brought them to high traffic locations such as food courts, video arcades, and shopping malls. Another first for the industry was Exchange New Car Sales' customized purchase and lease plans carefully designed to meet the special needs of the military automotive customer.
And today we continue to bring innovation to the automobile industry. Our website resources, including virtual vehicle showrooms, real-time vehicle stock selector, and online consultants via live chat, are all firsts within the military automotive industry - and quite unique for the retail automotive industry in general!
The vast changes in the automotive market present exactly the same sort of challenges that have stirred the company’s entrepreneurial spirit in the past and insure its continued growth in the future.